Why am I getting popups on my new laptop?

Episode 1086

Mike from Long Beach, CA

Mike is getting a ton of popups on his laptop that he just bought. Leo says that is likely a bunch of software included on the laptop, called bloatware. The laptop was so cheap because they can subsidize the price with adware on your computer. And there's no real answer. You could try PCDrcrapifier. Or if you have a copy of Windows, you can just format your drive and reinstall the OS.

How can I get rid of adware?

Episode 1084

Lou from Inland Empire, CA

Lou has adware and after scanning for it, it hasn't disappeared. Leo says that adware is annoying, but most antivirus software doesn't view it as malware because the user chooses to install the software that had the adware in it. He can probably remove it through "add/remove programs". Leo advises getting rid of TechGenie and whatever's left of McAfee, and install only Microsoft's Security Essentials. Lou should also run the Malicious Software Removal Tool. Start -> Run -> type "MRT" return.

How can I get rid of adware?

Episode 1063

Craig from Vista, CA

Craig has a ton of adware on his PC from installing software. Leo can't stress enough how important it is to be careful where he gets software. Since he doesn't really know what he has, he could have opened himself up to far more bad things. Leo suggests turning off all extensions, deleting them from his extensions folder, and running as a limited user. Look in "add/remove programs" for entries he doesn't recognize and remove them.

Why am I getting popups to install a media player? (Part 1)

Episode 1063

Ron from Downey, CA

Ron checks out eBooks on his PC and he's now getting popups demanding that he install a Media Player 12.2. Leo says that it may also be a malware installer or adware that's trying to dupe him into installing it. He should just ignore it. Leo says they are so annoying and malicious, it should be considered malware. It's also likely that Ron has a Browser hijacker on his PC. He should go into "add/remove programs" or the "programs/features" control panel and uninstall anything he doesn't recognize. Leo also recommends he stop running his computer as an administrator.

How do I get rid of this "Sweet Pacs" toolbar?

Episode 1037

Gloria from Norco, CA

Gloria is an artist and uses her computer to order her supplies. She's been bit by malware called "Sweet Pacs." Leo says that Gloria inadvertently agreed to install the Sweet Pacs toolbar, which has basically taken over her browser. The chatroom says it's part of an ad site called "Conduit," which brags that they have 250 million users. Leo says most of them have been duped into installing the toolbar.

How can I get rid of Adware that installed with DoubleTwist?

Episode 1026

David from Redondo Beach, CA

David would like to get his iTunes library onto his Android phone. He took Leo's advice and got DoubleTwist. The issue he's having is that there's some adware on DoubleTwist which is causing problems. Leo says that AntiVirus doesn't perceive options in software as Malware if he chooses to accept the download. What he needs to do is refuse the installation of the toolbars for adware that come with it. It won't affect the installation of the software itself. Don't rush through the installation.