Adobe

Why does Photoshop say my scratch disks are full?

Episode 1199

Gigi from Torrance, CA

Gigi can't install Photoshop because her "scratch disks" are full. Fortunately, for Gigi, Photoshop expert Burt Monroy is on hand to help out. It could be pointing to the wrong drive as a default disk. The chatroom found this thread from feedback.photoshop.com. The only solution there would be to install it on a smaller drive, but Leo says she could partition her current drive and install Photoshop to the smaller partition.

Why can't I read PDFs in Adobe Acrobat?

Episode 1198

Irene from San Diego, CA

Irene downloaded Adobe Reader 11, but when she downloads a PDF, she gets a bunch of editing features and no document. Leo says that sounds like she has the distiller, and not the reader. It works fine on Windows 8, but not on her other machine. Leo says it's maddening and she really shouldn't limp along dealing with it. Leo says that some PDFs may be locked, and she won't be able to open them unless she has a password.

Are plugins causing issues with my browser?

Episode 1195

Arelia from Riverside, CA

Arelia is having issues with her browser and she thinks it may be due to a plugin she installed. Leo says she's probably right. Plugins like Flash, Shockwave or Java are easily hackable and dangerous if not kept up to date.

Leo recommends using Google Chrome. Chrome has Flash built in and it's always updated. If she likes the browser she's using, then she'll have to get the latest version of Flash from Adobe.

Will Photoshop work well on a Mac Mini?

Apple Mac Mini

Episode 1153

Beanie from Reykjavik, Iceland

Beanie wants to know if Photoshop works the same on the Mac Mini as it would on a similar small device from HP. Leo says that Photoshop is CPU bound, meaning the speed of the chip's cores will matter. The more cores, the better. An SSD will speed it up, as well as a good graphics processor. The Mac Mini uses Intel's Iris Processor, which is OK. So while there are speed differences, it largely depends on what he's doing, and chances are, he's really not going to notice. Going up to an i7 processor will give him a boost because of hyperthreading, but only if he really, really needs it.

How can I stop using Adobe Flash?

Episode 1118

Roy from Orange County, CA

Roy keeps getting requests to update Flash when listening to podcasts. And it always crashes. Leo says he hates Adobe Flash with a PASSION and everyone uses it, so he's stuck with it and all it's warts. That's why Leo recommends that if you have to use Flash, that you use it through Google's Chrome browser. What Google does in Chrome is build Flash into the browser and it's updated regularly by Google and it's isolated so it doesn't crash your browser if it crashes. It should work better for you.

What computer should I get for photo editing?

Episode 1081

Mark from Riverside, CA

Mark just bought a camera and is looking for a computer that he could edit photos on. He's currently using an older HP computer. Leo says he thinks a Mac would be good for this. The reason he likes Mac is because people have so many problems with viruses and malware on Windows. The Mac also has better color accuracy, unless he spends a lot of money on a Windows machine and pays attention to the monitor that it comes with. He can run Adobe Lightroom on Mac or PC, also, so chances are the software he uses will be available on Mac.