Adobe

Why can't I install Adobe Premiere?

Episode 1230

David from Venice Beach, CA

David is trying to use Adobe Premiere and it stops working. Leo says that Dave bought a serial number, and if it doesn't have disks, it won't work. That's Adobe's copy protection. Leo recommends just using Adobe Creative Cloud instead. He can put it on two computers. If his friend sold him his copy, he needs to give him the disks to install it as well. He'll probably have to contact Adobe and transfer it as well.

How can I fix Adobe Flash?

Episode 1211

Billy from Laguna Beach, CA

Billy is having trouble with Adobe Flash player and the cure seems worse than the disease. He keeps getting an "exception error." Leo says that those error messages tend to be a bit useless. Leo suggests removing Flash altogether and use Google Chrome as his browser instead. Chrome has Flash built-in and keeps it isolated from the rest of the system. It's always updated through Chrome and sandboxed.

Why does Photoshop say my scratch disks are full?

Episode 1199

Gigi from Torrance, CA

Gigi can't install Photoshop because her "scratch disks" are full. Fortunately, for Gigi, Photoshop expert Burt Monroy is on hand to help out. It could be pointing to the wrong drive as a default disk. The chatroom found this thread from feedback.photoshop.com. The only solution there would be to install it on a smaller drive, but Leo says she could partition her current drive and install Photoshop to the smaller partition.

Why can't I read PDFs in Adobe Acrobat?

Episode 1198

Irene from San Diego, CA

Irene downloaded Adobe Reader 11, but when she downloads a PDF, she gets a bunch of editing features and no document. Leo says that sounds like she has the distiller, and not the reader. It works fine on Windows 8, but not on her other machine. Leo says it's maddening and she really shouldn't limp along dealing with it. Leo says that some PDFs may be locked, and she won't be able to open them unless she has a password.

Are plugins causing issues with my browser?

Episode 1195

Arelia from Riverside, CA

Arelia is having issues with her browser and she thinks it may be due to a plugin she installed. Leo says she's probably right. Plugins like Flash, Shockwave or Java are easily hackable and dangerous if not kept up to date.

Leo recommends using Google Chrome. Chrome has Flash built in and it's always updated. If she likes the browser she's using, then she'll have to get the latest version of Flash from Adobe.

Will Photoshop work well on a Mac Mini?

Apple Mac Mini

Episode 1153

Beanie from Reykjavik, Iceland

Beanie wants to know if Photoshop works the same on the Mac Mini as it would on a similar small device from HP. Leo says that Photoshop is CPU bound, meaning the speed of the chip's cores will matter. The more cores, the better. An SSD will speed it up, as well as a good graphics processor. The Mac Mini uses Intel's Iris Processor, which is OK. So while there are speed differences, it largely depends on what he's doing, and chances are, he's really not going to notice. Going up to an i7 processor will give him a boost because of hyperthreading, but only if he really, really needs it.