adobe illustrator

Why can't I open my files?

Adobe Illustrator CS5

Episode 1485

Calvin from Carolina

Calvin uses Adobe Illustrator CS5, and his files won't open anymore. Leo says it sounds like the files have been corrupt or damaged. It may also be that CS5 can't read older CS2 formats without converting them. Backups don't work either. Leo says it sounds like the files got corrupted, and then synced to the backups, overwriting the healthy files.

Adobe has a tech note "Troubleshooting Damaged Illustrator Files". It's possible that reinstalling the software will help.

Why did Photoshop and Illustrator disappear after an update?

Affinity Photo

Episode 1470

George from Victor, MT

George bought a computer that had Photoshop and Illustrator on it and the software disappeared during an update. Leo says that if he bought a computer that had an illegal copy on it, he would expect Adobe to notice that there's a pirated copy when he used it. If he can get the serial number, he can then reinstall it with the proper number. Leo also suggests that he try using Affinity Photo instead.

How can I convert line drawings into image files?

https://commons.wikimedia.org/wiki/File:Adobe_Illustrator_CC_icon.svg

Episode 1420

Pam from Realto, CA

Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.