Dino uses a label program to create address labels. But after an update, it stopped working. Support wants him to uninstall the Adobe Flash Security option. Leo says that's a problem because flash is a security issue itself and turning off the security app makes you vulnerable. Leo also recommends exporting out data and then finding a better label program.
If you upgraded to macOS Catalina and wanted to continue using an old copy of Adobe Photoshop CS5 normally, you're probably out of luck. 32-bit software, like Adobe CS5 products, is not compatible with the newest Apple Mac operating system. Unfortunately, nowadays Adobe wants customers to subscribe to their Creative Cloud (CC) service to continue using their latest and greatest products. Alternatives to common Adobe-related tasks include Affinity Photo and Smile's PDFpenPro.
Eric travels a lot and he wants to take his workstation and create a server he can access online. But he's concerned that his subscription licenses won't be verified if he accesses them remotely. Leo says this is why he hates copy protection. It's a hassle for people who play by the rules. One thing Eric could do is uninstall his Creative Cloud apps on one computer and reinstall on his mobile devices. That'll clear one of his licenses for use while traveling.
Jose wants to know if he has to keep paying the monthly subscription fee to use Adobe Photoshop and Lightroom. Leo says he does. Adobe no longer sells a boxed version and has gone to the monthly subscription. Jose could go to an annual subscription. Leo doesn't like it, but that's the way it is. So here's an option:
Skylum makes great software for photos called Luminar, and HDR program called Aurora. Lifetime licenses are just $60. Or, he could buy Adobe Photoshop Elements. Jose can get about 80% of the capability of Photoshop for one price.
Joe recently retired! He's an amateur photographer now, and he's setting up his home office with a 26" iMac. Leo says that the Adobe Photography subscription is great because it includes Lightroom and Photoshop for $10 per month. The 5K iMac is ideal for photographers. For laptops, Leo says that the Apple 15" MacBook Pro is an ideal size.
Calvin uses Adobe Illustrator CS5, and his files won't open anymore. Leo says it sounds like the files have been corrupt or damaged. It may also be that CS5 can't read older CS2 formats without converting them. Backups don't work either. Leo says it sounds like the files got corrupted, and then synced to the backups, overwriting the healthy files.
Adobe has a tech note "Troubleshooting Damaged Illustrator Files". It's possible that reinstalling the software will help.
Chris says that Adobe has shifted development for Adobe Lightroom in favor of the Creative Cloud version called Lightroom Classic CC. They are going to put out Lightroom Classic which will have more limited features and they want users to live and work in the cloud. It's a disappointing development. Leo also says he doesn't like that Lightroom Classic doesn't have a histogram now, and that's a deal breaker.
Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.
Arnie created a passport photo with a PDF program and now he can't print it unless he pays for it. So he did, but now he can't print anything in PDF unless he uses that PDF maker because it uses Adobe Acrobat. Leo says to get rid of it! He can print directly from preview in the Mac. He'll just need to drag the Adobe app into the trash. He'll also have to look in the startup folder and get rid of the startup files as well. He should search for his root system folder and his account folder. He can even use Spotlight search and look for "Adobe."
Clyde is having a hard time using the new version of Photoshop Elements. They've completely redone it and he has to learn it all over again. He's thought about downgrading Windows since Windows 10 won't let him install an old version of Elements. It will work on Windows 7 though.
Adobe says it's not compatible, but there is a discussion on the Adobe Forums that users have gotten it to work with "minor issues." So if he can put up with that, he could try it.