John's mom recently passed away and had an old laptop. But when he turns it on, he gets an error "desktop not available." Leo says it's likely that the profile may have gotten corrupted, or is non-existent. Since she's been automatically logging in, that's where the error pops up. But there could be a hidden administrator account with permissions to take over all features. He can Google how to access that. Once he does, he should get the data out of it immediately. Then he should wipe the drive and start over.
Steve's Dell computer was for the family, but now he wants to just use it for himself. How can he convert his account to admin without losing his data? Leo says it's just a matter of going into his Windows 10 user settings Control Panel and select "administrator" for his account. He'll have to have admin access to do that, but that's how it works. He can get more information how to do this at windowscentral.com.
Clyde wants to know if he can just get rid of his administrator account to prevent malware from getting installed, or should he just hide it? Leo says he can create a hidden administrator account. His computer will just need admin access to install software. That's just as secure.
Mark has a Windows machine and he took Leo's advice and created a limited user account out of his admin account. But he lost his original information as a result. Leo says the trick is to create a separate admin account first, then modify the existing account as a limited user. But he can't even see the original account.
The chatroom says to try rebooting his system into Safe Mode. Then he should look for the account. It could be hidden and going into safe mode will enable him to find it.