Dave is running an old computer on XP and Verizon conned him into installing their "in home agent," which was a home dialer. Now he can't get rid of all of it. Leo says that software was unnecessary. Back in the early days of DSL, Verizon made that required and it's some of the worst software ever. Leo recommends ShouldIRemoveIt.com, which they promise can remove that software automatically. Leo says that he's never used it, but it looks to be an automatic removal tool that can do the job.