Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.
acronis true image
Leo says that a bootable backup is a good idea and almost every hard drive comes with disk cloning software in order to make an exact copy of the hard drive he would have. It'll even be bootable. The Chatroom recommends NeoSmart's EasyBCD. Seagate has one called DiscWizard. It's a free download that will clone his Seagate hard drive.
Tom is having issues with backup. He's been using Acronis True Image and over time it starts to create errors. Leo says that imaging is great for creating a moment in time, so if something goes wrong, he could blast that image back on the hard drive and he'll be back up and running in minutes. But if it's versioning, and doing incremental backups, it can get corrupted. So it's a good idea to start fresh from time to time.