Vince wants to get his daughter a laptop for college. He'd like to keep it under $400. Leo says a lot of it depends on what his daughter is going to study. Leo likes a Macbook Air, but it's between $900-1100. But he can get college pricing. Still, it's a solid student computer. There is a good Chromebook - the Acer Spin. But chances are, she's going to want something more capable. Also, take a look at the windows version ... the Acer Aspire.
Peter's wife is going to be working from home and they need a computer to access work and do online things like spreadsheets and powerpoints. Leo says that Microsoft Office has been moved to the web. And she can do it on just about any computer, including Chromebooks. But if she's more comfortable with a Windows machine, then Leo recommends Dell and Lenovo, or if she's on a budget, then ACER. HP also makes some attractive and affordable laptops. But avoid very low priced laptops. There's a false economy in that.
Gina bought an Acer Aspire R running Windows 10. She's having trouble with the screen freezing when she uses it with her Steno Recorder. Leo says that there could be a flaw in the motherboard that's causing the crash. Leo says that based on Gina's description, she'll need to take it back, but they may require her to reload Windows first. Leo advises backing up her data, and wiping the drive. Then she can reinstall Windows from a known source. If it the problem persists, it's a hardware issue.