2 factor authentication

Why Can't I Log Into Gmail?

gmail

Episode 1701

Daisy from Huntington Beach, CA

Daisy is a teacher, who is now doing distance learning with her kids and she's having issues logging into her district Gmail account. She gets a google sign-in page that opens when she goes to Google Hangouts. She now can't get into her account. Leo suspects that is a phony phishing scam that has gotten her credentials and then locked her out. Leo suggests contacting the district IT office and have the password reset and 2-factor authentication set up so that it won't happen again. 

Why is Google Photos Importing Strange Pics to My Account?

Google photos

Episode 1661

Robin from North Hills, CA

Robin uses Google Photos to back up her images and has noticed it's having issues with facial recognition features from younger to older. It'll recognize adults rather easily, but the older images of her kids not so much. Leo says that Google's facial recognition measures many physical facial features and it may be that younger to adult represents too much of a difference to connect the dots and recognize them as the same person but as an adult.

Is my Microsoft Account secure?

Microsoft Account Login

Episode 1660

Don from Springfield, IL

Don has noticed someone from the Ukraine has tried to log into his Microsoft account on a weekly basis. Should he be concerned? Leo says as long as you don't use the same password, have 2-factor authentication, and have a password manager like Last Pass, there's no way he can get into it. But make sure you have 2 Factor turned on just in case someone manages to guess the password. It will then ask for an authentication code from you through Microsoft Authenticator, which notifies you via text. It's very secure.

Should I use a password manager?

LastPass

Episode 1658

Craig from Venice Beach, CA

Craig is looking for a password manager and wants to sign up with LastPass (A sponsor of the TWiT Network and Studio). But is there anything special he has to do? Leo says that a password manager will not only store all your passwords, but it will also generate them for you. All you need to remember is the master password. Other options are One Password, Dash Lane and Bit Warden. Once you get LastPass all setup, you want to turn on 2 Factor Authentication so that if someone tries to break into or have your password, there is a second way to authenticate that will protect you.

Is 2-Factor Authentication by SMS Safe?

Authentication

Episode 1626

Ben from Auburn, AL

Ben has an issue with 2-factor authentication. Leo says that text message 2-factor authentication isn't safe anymore because "sim jacking" can occur, by bad guys figuring out what your cellphone number is, and then using social engineering to get them to reassign that number to a new SIM. Once they do that, they have control of the mobile device and can control even 2-factor authentication. That's why Leo supports using an authenticator. He uses a hardware-based model called Authy.

Is There a Password Manager that Doubles as a VPN?

ExpressVPN

Episode 1624

Mike from Highland, CA

Mike needs a good password manager that can also serve as a VPN. Is there any? Leo says he doesn't think that there is one, but that is a great idea. Leo recommends LastPass or 1Password for a good password vault. As for VPNs, there are a lot of options out there, but beware of free VPNs, because to make money, they sell their traffic. So it really isn't all that secure. Leo recommends ExpressVPN. There's also the Tiny Hardware Firewall.

Is the Yubikey Safe for Authenticating Online?

Yubikey 

Episode 1603

Don from Omaha, NB

Don wants to use a Yubikey to keep his computer safe online. Leo says that the Yubikey is serious two-factor authentication that enables users to generate a code to offer an extra level of security. It's a physical USB device that spits out a code with a one time password. Leo uses it for his email, Twitter, and a host of other sites online. He wishes his bank would support it. He keeps it on his keychain, using a Type C connector. But he can get a Type A adapter as well.

There's even an open source version called SOLOKEYS, which Leo says is every bit as good.

Has my Google Home Hub been hacked?

Google Home

Episode 1596

Pat from Los Angeles, CA

Pat has a google home hub and she thinks it's been hacked. What can she do? Leo says that it's likely that someone has hacked Pat's Google account. Leo recommends changing her password and turning on 2-factor authentication. Add an account recovery number and email as well. That will keep someone from changing your password. Leo also recommends turning off "share your device" in the settings and set up Voice Match.