Why does my computer keep asking me to insert the boot drive?

Episode 998 (1:42:23)

Lee from Big Bear, CA

Lee has an old Gateway computer and when he did the latest Windows update, it got stuck. Now it won't work at all. It keeps asking to insert the boot drive.

Leo says it sounds like the hard drive has failed. Lee should reformat the hard drive and upgrade to Windows 7. If the hard drive is dead, they're cheap. So he could get another one and upgrade to Windows 7. Can he boot from the CD? Leo says yes, but it'll be running the Windows installer. Then he can format the hard drive from there. The key is to start fresh.