Why do I get an error whenever I try programming my ham radio through my computer?

Episode 994 (56:16)

Gordon from Tarzana, CA

Gordon has a BaoFeng UV5R+ ham radio, and it keeps displaying an error whenever he tries programming the radio through Windows. Leo says that less expensive ham radios don't have an ideal user interface to allow the user to troubleshoot easily. Leo suspects that the USB cable is broken, but he also suggests making sure the drivers for Windows are installed first.

The Chatroom says it's the "prolific driver" that's causing the connection. They recommend using Chirp on Windows to find it.