Why won't Acronis True Image see my laptop's internal drive?

Episode 988 (33:30)

Steve from Mill Valley, CA

Steve bought a new Acer computer and wanted to image it. His backup program Acronis True Image would see his backup drive, but not his internal laptop drive. He disabled "secure boot" and did a "legacy boot" but none of that helped. Leo says that's only for the bootable operating system. Leo suspects the reason the Acronis disk may not have worked is because it wasn't compatible with Windows 8. Steve says it didn't work with Windows 7 though, either.

Steve could look into some alternatives to Acronis: