How can I keep my computer safe and secure?

Episode 986 (16:35)

Dana from Rancho Cuca Monga, CA

Dana just got her first computer and broadband, but she doesn't know how to use it at all. She's concerned about security. Leo says that any security is better than no security and Dana should have WPA2 set on her router. She should also make sure that her OS is constantly updated.

She should also be careful not to be fooled with social engineering. Frequently, hackers will trick the user by emailing them a message such as "check out this video of you from last night". Then when the user clicks that link, it takes them to a page that looks like YouTube, but actually isn't. When they try to play the video, it will say they need a new version of Flash, and the user would click to "update" it. They actually are getting the users to infect their own computers this way.

Another common scam is a phone call from "Microsoft Tech Support". They will say they've noticed strange data and the user's computer has been corrupted. That's another scam. Having good anti virus software such as ESET's Nod32 or Microsoft Security Essentials always helps, but it may not keep her safe when it comes to the social engineering scams.

(Disclaimer: ESET is a sponsor).