What should I do with my TV that failed right after the warranty expired?

Episode 983 (14:24)

Marie from Temecula, CA

Marie has a Vizio 50" TV that had an extended warranty. The warranty expired and of course, the TV went out right after that. Leo says that the "pop" sound when it went out could indicate that the power supply failed or it was a defective capacitor on a circuit board.

Since the extended warranty expired, Vizio really doesn't have an obligation to make it right. However, if this is a widespread issue with that model, it's in Vizio's best interest to address the issue. Leo suggests going to the place she got it and asking them if they plan to address the issue. Then contact Vizio. The key will be to politely point out how widespread the issue is. Write a letter to the CEO, and follow up with an email. It'll certainly be escalated to a VP. Another thing that Marie can do is go to the Vizio site and see if there's a recall in the offing.

If it comes down to replacing the TV, Leo says that Vizio's are still a very good brand. A Panasonic Plasma is great too, while she could still can get it.

Scott Wilkinson says that unfortunately, the average lifespan for a TV, whether due to failure or just wanting the next best thing, is about 5 years. With the current pace in the development of the state of the art, people are moving on.

Scott doesn't recommend extended warranties in general. Electronics are either going to fail right away, or after a long time. In this instance, it failed after the term of the Extended warranty. It just happened that way. Leo says that extended warranties are a profit center.

Scott also says that because of decreasing profit margins, and losing market share to Korean electronics firm, Japanese companies like Sony are really struggling.