Bob is a computer consultant and he's been dealing with the challenge of recommending computers with the low margins and cheap service. He's very frustrated. Leo says that the problem is that most computers are made overseas and even the support is marginal at best. The only real solution is to buy the additional support package. Also, there needs to be an outcry for the manufacturers to take issues seriously. This is why Leo buys from major retailers because they'll back it. He also thinks that this is why people are choosing tablets, rather then computers.