How can I get my HP printer to work?

Episode 977 (2:38:52)

Bob from Rohnert Park, CA

Bob has an HP printer that's acting up and HP's support is useless. Leo says that HP is so underwhelming these days. If uninstalling the driver and reinstalling didn't work, then it's possible that the spooler file is locked and can't be written to, and it's crashing instead. Leo recommends trying to boot into safe mode. Also be sure that the drivers are Windows 8 compatible. He should also try and create a new user account on the PC and see if that works. The Chatroom recommends trying to run Windows in compatibility mode.