Why does my brand new computer keep crashing?

Episode 958 (17:08)

Judy from California

Judy bought a Windows 8 computer recently, and is having problems with it. Leo says to try and do a system restore - but make sure to backup the data so it isn't lost. If the problems go away after she does, then it was a software issue. If the hard drive continues to crash, then there's a hardware issue and it needs to be returned. As for the hard drive structure getting messed up, it could be a failing hard drive, which can happen at an early stage. She should take it back and ask for a replacement as Leo doesn't think this sounds like something she could have done to cause it.