Kathy keeps getting letters from Verizon saying she must upgrade to fiber optic. Leo said she shouldn't have to do this. They want to move her to FIOS because then they can cut her copper and prevent her from changing carriers. She can ignore those letters. They're trying to monopolize her service.
She's also wondering if she should dump her phone service in favor of VOiP. Leo says that the problem with VOIP is that in the event of a disaster, that internet line may be down and without that, she won't have a phone. The benefit of a traditional phone service, even with a basic $4.99 line, is that the phone has it's own electricity and would continue to work.