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Episode 917 October 13, 2012

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Alex from Dallas, TX Comments

It could be a hardware issue, or a driver issue. It's much more likely that this is a hardware problem, though. The first thing he could try is clearing the "PRAM". Restart the Mac by holding Command, Option, P, and R.

He can also try booting from his system disc. If that works, then he'll know that his logic board is failing and that's an expensive repair. Hopefully Alex has AppleCare. Otherwise, it may be more worth it to just get a new Macbook.

Watch Mike from Orange County, CA Comments

Leo says it's not in the US yet. Google decided to launch it in Europe first, but Leo has it and it's a much needed update. For some reason, Samsung has decided to wait. It may not be Samsung's fault, though. The carriers have a say in it as well and they may be contributing to why it's taking so long. Leo shares the frustration, but advises to wait instead of rooting the phone. It's coming.

Mike is wondering why Apple doesn't have this problem. It's because they just have the one phone, and one OS. They also have more clout and can get their way easier with the carriers.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Cappielle from Lake Forest, CA Comments

It's likely not the camera itself, but the settings or even his lighting. Leo says that red is a difficult color to line up accurately. He recommends adjusting the camera and aperture settings a bit darker, a half stop. Then edit with color correction plug ins like Magic Bullet.

Cappielle's YouTube channel is at

Watch Andrew from Los Angeles, CA Comments

Some DSL modems have a router built in. Routers are beneficial because they act as a firewall, too. So if Andrew's modem has a router built in, he's good. If not, then a router is important because it stops a lot of internet malware hacking attempts. Andrew is wondering if he could go without a router, and rely on Nod32 for his security. Leo says that he shouldn't, but he should also turn on his Windows firewall because that would also protect him from any computer that are corrupted and on his network. It blocks internal and external 'bad guys'.

Ultimately the last line of defense is going to be his online behavior, so he should be smart about where he goes and what he clicks on.

(Disclaimer: ESET's Nod32 is a sponsor).

Watch August from San Diego, CA Comments

August installed a Windows update, and now his computer won't shut down and all his restore points are gone. Leo says that's a bad sign. It's a dead giveaway that when system restore points disappear, malware is involved. One of the first things malware does is eliminate restore points.

He can try to Reset Windows Update. But if Malware is involved, the only sensible thing to do is to back up all of his data, format the hard drive, and reinstall Windows from a known good source. Then he can update Windows. It's really the only way to be sure the malware has been eliminated.

Watch Chris from Los Angeles, CA Comments

Chris wants to plug an iOS app called "Voice Camera Pro," which enables control of the camera on an iPhone or iPad with voice. It's only $2.99.

Watch Kathy from California Comments

Kathy keeps getting letters from Verizon saying she must upgrade to fiber optic. Leo said she shouldn't have to do this. They want to move her to FIOS because then they can cut her copper and prevent her from changing carriers. She can ignore those letters. They're trying to monopolize her service.

She's also wondering if she should dump her phone service in favor of VOiP. Leo says that the problem with VOIP is that in the event of a disaster, that internet line may be down and without that, she won't have a phone. The benefit of a traditional phone service, even with a basic $4.99 line, is that the phone has it's own electricity and would continue to work.

Watch Christie from Los Angeles, CA Comments

Eset's Nod 32 is great, but it is a pay service. Microsoft Security Essentials is a free option. She'll have to remove her current McAffee Anti Virus first because they won't play well together.

Watch Bob from Los Angeles, CA Comments

Leo says that the Galaxy Note 2 is a huge 5.5" screen, and as a "Phablet," it could do double duty. It may not be idea if he's looking for something to do sales presentations on, however. It would be better to get both, and with something like the Google Nexus 7, he'd have the option of having a nicer tablet for just $200. Or he could get an iPad, which is the top of the line.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Christie from Los Angeles, CA Comments

Public Wi-Fi hotspots aren't as much as an issue with viruses, but there are other concerns. Her computer is wide open for anyone to snoop into. Her passwords could also be grabbed if the online email service she's using doesn't encrypt. A good, safe way is to use a Virtual Private Network (VPN) like Public VPN.

Watch Jerry from Lancaster, CA Comments

Jerry is looking to get a tablet and thinks that the iPad is a bit pricey. Leo says it is, but it's a great tablet. The iPad is definitely the champaign of tablets. It's got more memory, better performance, and a huge store of useful applications. Apple may even be announcing a less expensive 'iPad Mini' later this month, which will likely be a 7.85 inch tablet for around $200 to $300.

At the $200 price point, Leo recommends the Google Nexus 7.

Asus makes the Transformer Prime, which is also nice because it can transform into a proper laptop. It's also $500 though, and Leo thinks if he's going to spend that much, he should get an iPad.

The Amazon Kindle Fire HD would be a great option if he's an Amazon fanatic. It's cheaper, but it's also much less powerful.

Microsoft will start shipping their Surface Tablets on October 26th, too. Leo says it's a brand new operating system, which means there won't be many applications written for it. He wouldn't recommend being the first in line for this. He should wait at least 6 months to see what happens with it if he wants to consider the Surface.

Watch James from New Jersey Comments

Bob bought a computer from a military sale and he can't get it to run because of a password authentication issue. Leo says that there's a password in the BIOS which prevents someone from turning the computer on. That's not surprising, considering it's a military computer. One thing he can try is removing the lithium ion battery that will power the bios. Or he may have to reset jumpers. Considering the military had it, James may be out of luck cracking that password.

Watch Brandy from Arizona Comments

Brandy's husband got bit by a computer virus called the SOPA Virus which has locked down their computer and says if they don't pay a fine, they'll get arrested. Leo says that's a lie and a very sophisticated one. This is ransomware and it's holding the computer ransom until they pay up. Head over to for help on how to unlock your computer and don't pay that fine!

Even after that, chances are, the computer has been infected by more malware since the first thing malware does is open the computer up to more viruses. So they may have to back up the data, format the hard drive, and reinstall and update Windows from a known, good source.

Watch Neil from Arizona Comments

Leo says that there's probably copy protection on older purchased tracks that Neil bought online. The good news is that for $25, iTunes Match will let him replace the songs he bought that were copy protected with DRM free ones. Not only will he be able to replace all his music with DRM free, but they'll be upgraded to 256KB quality music. Even if he only does it once, it's a bargain.

Watch Neil from Arizona Comments

Leo says that Windows 8 phones good from a hardware perspective, but the software is new so we don't know what will be available for it. He could wait and see, or just go with the Galaxy SIII since he's already invested in the Android ecosystem.