Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Bobby from San Bernadino, CA Comments

Absolutely. It may cost about $15 for the upgrade, but any computer made from the last few years will be able to go up to Windows 8.

Bobby also just bought a "lifetime" subscription to Viper AntiVirus. Leo says that AVS companies are going lifetime subscriptions now to get the most money out of you since Windows 8 will ship with an AVS for free later this year, and most people won't buy a subscription ever again. But even so, $90 for three computers isn't too bad at all.

Watch Paul from Rancho Cucamonga, CA Comments

Paul's wife got him a new iMac for his birthday and he's worried because he keeps hearing an update is "imminent." Leo says so what? The rumor sites are making up dates and pushing the meme that updates will happen any minute. The truth is, it could happen tomorrow, or it could happen next year. So we don't really know.

Paul is wondering if he should return it and get store credit. Leo says that Apple is in no hurry to update the desktop line. As far as retina displays go, a 27" retina display would be way too expensive and has too many pixels for a computer to drive them. So a retina iMac isn't going to happen any time soon. It would have an IvyBridge processor and updated graphics processor, but the performance boost will really not be all that great for anyone but gamers playing high end 3D games. Also, Firewire will no longer be supported, and will be replaced by USB 3.0.

If Apple releases a new iMac within 30 days, he'll be able to return it for that one if he wants. So Leo advises keeping it. In fact, if Apple releases an updated iMac, it probably won't be until January.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Kathy from Santa Clarita, CA Comments

It's probably because the drive has run out of room. Remember that Time Machine keeps multiple backups, so Kathy may just need to delete an old backup or get a larger hard drive.

She's also getting an error that says the drive is read only. Leo says that he's gotten that message as well. If she did a hard shut down, that may cause the read only error to occur. She should try and repair permissions first. It's possible that Kathy will have to start over and rebuild her backup from scratch, though.

Leo also advises using Super Duper to do her backups. The benefit there is that it won't be vulnerable to hard shut downs, and it also will allow her to make her backup bootable.

The Chatroom says that OS X will do a File System Check (FSCK) and if the cached permissions were wiped out, then the disc gets mounted as read only.

Watch Don from Los Angeles, CA Comments

If for no other reason, landlines are good because he gets 911 emergency. They're also carrying their own power, so in the event of a disaster, he can still make calls. There is a thing called e911 that is through a VOIP service or cellphone, but it's not nearly as accurate as the real 911 is. Also, if the internet is down, it won't work anyway.

Since Don is running a theater business, he's going to want the security that comes with a landline.

Watch John from South Bend, IN Comments

Leo says that may be because John's carrier doesn't support it. Leo doesn't understand why carriers don't support it, but he suspects it's greed. If the carrier can't control it, they aren't making money off of it. It could also be phone specific. He could root his phone, but carriers don't always support features made available on a rooted phone either.

Watch Sam from Adelaide, AUS Comments

Sam wants to convert his Hi8 video tapes to digital. He's tried several methods including using the ADVC110 converter, but he gets a blurry distorted band along the bottom. Leo says that could be an issue of "overscan." This is an extra image area around the video image that's not normally seen. This is because TVs in the 1930's had varying display areas on the screens.

The Chatroom says it's head skewing. He can crop it -- the ADVC has an autocrop check box that will crop the overscan out so it doesn't distract him. Sam also wonders if video editing software would be able to crop. The easiest way to fix this is to use Quicktime Pro. For editing, Adobe Premiere Elements would be the best option. The Chatroom suggests Womble MPEG DVD Editor, which would allow him to crop each corner independently.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Travis from Pullman, WA Comments

Travis has a NetGear Router, 2.5 Ghz. His neighbor has a 5 Ghz router. He keeps getting thrown off his WiFi network as a result. Leo says this is a common problem as more people get wireless routers, the bandwidth is getting really crowded. Wi-Fi has two frequencies and 11 bands each. He can choose a different band and that'll free up the bandwidth and keep him from getting thrown off.

He can download a Wi-Fi analyzer. Leo likes WiEYE for Android, Insidder for Windows, and Fing on iOS. These will show him what channels are packed (usually 1-6-11) and which ones are wide open. Choose channels that have smaller "humps" and are less active. He can also get a 5Ghz router himself. They aren't so crowded yet.

Leo would also change the name of his router, or SSID, since they both are named "Netgear".

Watch Mel from Temecula, CA Comments

Leo suggests using OpenDNS. It's a free service that not only gives him parental controls, but also allows him to customize them through his router. He can do web filtering by time, or a blanket filter that prevents them from going to sites at all.

Watch Rob from Orange County, CA Comments

Rob owns a business and he uses a telephone system called Ooma. Leo says that Ooma is great, and he recently did a KnowHow episode about it. Rob's concerned that being forced into a lifetime subscription may leave users high and dry if it goes out of business. However, it's been around for a few years now and the longer it stays in business, the more likely it'll stay around.

Leo personally uses ObiHai, which is $39 and he gets free calls to the US and Canada as long as he has a Google Voice account. It does not have 911, though.

Watch Dave from Chicago, IL Comments

Dave wants to get rid of his landline and use Google Voice. Leo says that's what he does. He uses Obihai, which will ring like a regular phone, but through Google Voice for only $39.