Why is my DVD drive suddenly missing in my HP computer?

Episode 905 (1:57:27)

Jerry from Carlsbad, CA

Jerry turned on his computer this morning and his DVD drive has vanished. He gets a message that his configuration was damaged. He called HP and they said they could fix it remotely. Should he allow that? Leo says yes. Better them playing with your registry than you. That way if they screw it up, they have to fix it.