How can I get my Yahoo account back to normal?

Episode 904 (32:34)

Marilyn from California

Marilyn is unhappy that her Yahoo account has been closed because she forgot the secret question and Yahoo closed down her account. Leo says the problem is that webmail makes little money to have support personnel. Leo suggests writing a letter/email to Marissa Mayer, the new CEO of Yahoo. Tell her the tale of woe and ask for help. She'll hand it off to a VP who will address it for you.