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Episode 901 August 18, 2012

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Marge from Los Angeles, CA Comments

Microsoft has introduced a new email system that's much cleaner, easier to use and free. She can get it at It also has good junk mail filtering, and a feature called "Sweep" which will get rid of unwanted emails based on rules she can set. This is basically the new version of Hotmail.

Watch Marge from Los Angeles, CA Comments

Leo recommends the Jitterbug phone. It's $100 and has big, easy to use keys. She can go to to take a look at the phones. They also handle the phone service.

Watch Dwayne from Los Angeles, CA Comments

Any laptop will do what he wants to do. Tablets could work for most of it, but it won't do the over-the-air TV that he's looking for.

Dwayne will need a WinTV USB Stick by Hauppauge. This will allow his computer to receive over-the-air TV by connecting to an antenna or cable.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Richard from Poway, CA Comments

Leo says it largely depends on if 4G is in his area for his wireless carrier. It also depends on how he uses the smartphone. If he's a heavy user of data, then 4G/LTE is a good option. He also wants to be able to surf online while on a phone call, and Verizon's LTE network would allow that as opposed to their 3G network. If he's happy with his current phone, there isn't a compelling reason to upgrade to 4G. Battery life also isn't near as good on the 4G/LTE phones.

Watch Scott from Canoga Park, CA Comments

Scott just bought a 2006 Ford Mustang and he'd like to set it up to work with his Samsung Galaxy S III. Leo says that ideally, Ford Sync would be great, but Ford doesn't allow an aftermarket install.

He'll want to get a head unit car stereo that supports A2DP Bluetooth. Leo suggests looking at the Alpine brand stereos. Having Bluetooth would allow him to play his music from his smartphone wirelessly.

Watch Paul from Arizona Comments

Leo says that's not entirely accurate, but it is limited in some ways to newer Macs. Apple has a compatibility page so he could check if his computer could support it. In general though, iMacs made in mid 2007 or later can run Mountain Lion.

It may not have any really exciting features, but before too long he'll need the newest version to run apps. It's only $20 and easy to do, so most Mac users do upgrade. If it's a machine that's pretty mission critical, it's a good idea to wait until the first update to the latest operating system.

Watch Paul from Arizona Comments

First of all, he can still burn DVDs without iDVD, there just isn't a standalone app for it anymore. Leo doesn't really think backing up to DVDs is the best way to go. They decay imperceptibly, so he would have to check them regularly to make sure they're still good. Leo says backing up to an external drive is much faster and better, and then also to the cloud using a service such as Carbonite. That way he has three copies and in two different locations.

Leo does think physical media is going away in favor of the cloud. But the only Macs that don't have optical drives right now are the ultra-thin ones like the Airs and the new Macbook Pro with Retina display.

(Disclaimer: Carbonite is a sponsor).

Watch Debbie from San Diego, CA Comments

Debbie bought a Mac Pro and was given an upgrade coupon for OS X Mountain Lion, but the upgrade code keeps getting rejected. Debbie found out that someone in Japan had taken the number, but Apple wouldn't give her another upgrade number.

She was concerned about her online security since someone had gotten that upgrade key, but Leo said it was just a lucky guess that someone came up with her upgrade key. Debbie's biggest problem is from Cupertino at this point. She should go to the Apple Store and talk to a Genius. He has a hunch they'll fix it.

Watch Lisa from Costa Mesa, CA Comments

Lisa was wondering if there were any companies or foundations that might donate a computer to a student since her son's computer had been stolen. Leo says there isn't much of a chance of that. However, Lisa's home owners insurance may cover the loss, or maybe even her son's car insurance since it was stolen out of his car.

Otherwise, laptops have dropped in price, and once they have a replacement laptop, there are anti-theft devices that can help protect it. Kensington Locks are designed to lock them down at a desk.

There are also tracking utilities such as Lojack for Laptops, or Orbicule. These programs will "phone home" and actually capture pictures when the laptop is in use. She should also make sure to get a good off site backup solution like Carbonite so that all of her son's data will stay intact even if the computer is stolen.

(Disclaimer: Carbonite is a sponsor).

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Sharon from Hacienda Heights, CA Comments

Sharon has an iPad 2 and is getting a message that upgrading to iOS 5 will erase her iPad. She hasn't been backing up to iTunes previously, so it's good that she didn't continue with the upgrade. First when she connects to iTunes, instead of choosing upgrade, she should do a backup. This will backup everything that's on the iPad. Then in iTunes she can select which photo app to use to sync the photos to her computer. Leo likes Picasa, a free photo app from Google. This will also store the photos online.

Then she can go through the upgrade procedure and erase the iPad.

Watch Matt from Los Angeles, CA Comments

Leo says that if Microsoft Security Essentials didn't find it, and Nod32 didn't see it either, chances are there isn't any malware on Matt's computer. He could have a browser hijacking object or a browser helping object.

Since it's doing it across more than one browser, it may be DNS Changer, which has changed Matt's DNS settings and is routing Matt's traffic elsewhere.

It could also be that the router has been modified, not Matt's computer. Matt could reset his router or look in it to see if the settings have been altered. Matt will need settings from his ISP to do that, or change it to, which is Google's DNS.

He should also run the Microsoft Malicious Software Removal Tool (MRT). Go to Start >> Run >> Type MRT, and hit enter. Do a thorough scan. Then he may want to get another second opinion by running an online scanner like Eset. He could also try MalwareBytes or Windows Defender. There's a chance it could be a toolbar that's been installed on all of his browser, and sometimes those don't show up as malware. He should uninstall those too.

Watch John from Jacksonville, FL Comments

Leo says that is strange, but it is just a preview. It's likely that John will need to either reinstall Windows 8 or go back to Windows 7. He can even contact the manufacturer or his computer and ask them to send him the recovery discs. They'll probably do that for around $10.

It's important for everyone to know that they should be careful not to install these previews or evaluation copies on a primary computer.

Watch Steven from Lake Arrowhead, CA Comments

Leo says that All in Ones for the home office are a good idea if he's not doing a lot of copies. Since he wants to be able to do 11x17 prints, he recommends the Epson Workforce Pro.

(Disclaimer: Epson is a sponsor).

Watch Greg from Whittier, CA Comments

First the size of the TV depends on how far away he's going to be watching from. He'll be 10-12' away from the screen, so a 60-65" TV would be best. Next he needs to consider how much ambient light there is, and if he can darken the room. He has a lot of sun coming in, so Leo recommends an LCD TV. The Plasma TVs aren't as bright and reflect light more.

For a good middle of the road, value brand, Leo likes Vizio. This is a very good option for less money than some of the bigger brands. He should definitely look for an internet connected TV, and that it's LED backlit.