Leo says if the drive is dead, he needs to either try replacing it himself or have a tech do it. On some notebooks is very easy to do it. On the bottom of his computer he may find a little cover with 4 screws in it, and the hard drive could be easily replaceable from there. He'd have to look for a compatible hard drive though, and it may end up being difficult. He really should bring it to a local, independent place that would be happy to have his business.