How Can I Get My Money Back for a Lenovo Computer?

Episode 1845 (12:55)

Ernest from Los Angeles, CA
Lemon Law

Ernest bought a Lenovo Legion Gaming Tower recently, and it started emitting a loud humming sound after crashing. There's nothing on the screen. Leo suspects that it may be a faulty power supply.  It should be under warranty for repair, but Ernest says he's had problems getting Best Buy or Lenovo to do anything about it, even though he bought the extended warranty coverage for it. All they will do is access the computer via remote access. He finally managed to get a tech out to repair it, but now it won't even turn on. And all Lenovo will do is fix it, if he ships the computer back to them. Best Buy is now repairing it, for over a month! He wants his money back. What can he do? 

Leo says that California has a Lemon Law for computers. But people have to go through the process of letting them repair it before they can get their money back. 

The good news is, that Best Buy may have repaired it by replacing it. So Leo recommends trying to push the computer to see if the problem occurs. If not, good news, it's fixed! If it does break, he'll have a case for the Lemon Law.