Joy has an HP laptop that's just a few months old, and she's getting overheating warnings. So she brought it in to be repaired under warranty. The tech said she had too many favorites: Leo says that's silly. Favorites are just data entries: they don't affect anything, and you can open multiple tabs with no problem. And it's certainly not causing your laptop to overheat. This is something else. It sounds to Leo like the technician just didn't want to fix her problem and said something to make her go away.