Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Don from Springfield, IL Comments

Don is going on a family cruise to the Bahamas soon. Has the internet gotten better for watching Netflix? Leo says that Royal Caribbean has spent a lot of money to improve the speed of their internet access. Called Voom, the speed has gotten fast enough to stream video, for sure. But remember that during peak times, that speed will drop dramatically, as everyone uses the available bandwidth. Keep in mind though, you will be paying for it, and it's not cheap. Additionally, some content may be location locked, and they don't really like VPNs, depending on where you're traveling. 

One option is to download your Netflix content before you go. Netflix offers that option for its members who are traveling. That way, you can watch stuff from your device locally and not worry about how fast the internet is or if it's region locked.

Watch Jerry from Hatfield, PA Comments

Jerry got a notification that his old iPhone is going to be turned off because it's 3G. That means he'll have to upgrade his phone. Leo says that cell providers are turning off the 3G towers by next year and exclusively broadcasting faster speeds like 5G and LTE. 

Watch Joe from Knoxville, TN Comments

Joe used to use Dreamweaver and Fusion to design his eCommerce websites. But the industry is moving away from dedicated apps to create websites. Leo says that's because many of the tools are now in the Cloud. Most are custom proprietary tools that are managed by companies like SquareSpace or WordPress. The downside is, you're locked into their hosting services. If you're into eCommerce, Leo recommends Shopify or SquareSpace. So unless you want to run your own site and create your own dedicated pages, you'll have to code your own back end. It's far easier to use a service like Squarespace.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch George from Santa Monica, CA Comments

George's brother is a photographer and has to organize thousands of photos on a Mac and iPhone. How can he organize them? Leo says that George wants an app that will enable him to quickly review and "triage" the best images and then add metadata. Leo likes Adobe Lightroom because it allows you to grade each photo according to importance, quality, etc. What about duplicates? Leo says that you don't want to delete images that are similar but are not duplicates accidentally. That's where things get tricky. Leo likes the app Gemini 2 by MacPaw: it's the best de-dupe out there. It's $20 a year, but they have a free trial. It's very smart about getting rid of real duplicates and not similar ones. Google Photos does a decent job too, and it backs up your photos in the cloud. It has geo-based tags, as well as facial recognition, so it's very easy to organize. 

Watch Brenda from Palm Springs, CA Comments

Brenda can't receive or send emails from Microsoft Hotmail. They say she has to make room. So she deleted a bunch and ended up deleting her inbox. Is there any way to get them back? Leo says maybe. Leo says there should be an option "recover items deleted from this folder" in the trash can folder. If that doesn't work, then you're out of luck. 

Watch Richard from West LA, CA Comments

Richard is getting a strange buzzing noise as he watches videos from his Roku 4K Ultra. It happens when watching YouTube. He'll turn down the volume on his home theater system and turns up the video on his Roku remote. It's tinny, but it's clear with no buzz. Leo suspects that there's a mismatch of codecs. There are so many different video codecs now that this can happen. So you could be watching a movie with DolbyVision HDR, and the encoding is confusing the AV Receiver. It could also be an analog problem. Check your speaker cables. Also look to be sure wires are crossing and touching. Double-check to see if the speaker cables are also properly seated and connected. 

Leo also thinks the volume control of the ROKU is turning up your TV speakers, leading Leo to believe it's the AV receiver settings. Check the settings to see what audio it's putting out. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch William from Santa Clarita, CA Comments

William has a Samsung Phone and an Apple computer. He's having issues with his Mac getting his text messages, but his phone doesn't get them. Leo says that if you had an iPhone previously, the message could have been sent to your Apple ID account via Apple Messages instead of sending via SMS text messaging. So the people are texting you and selecting your email, which is in blue, because they may have an iPhone. The only place the email will show up is in Messages on your Mac. It's very confusing when people use multiple phone platforms and Apple won't release an Android version for Messages. 

William is also getting email messages that just say "Null." What is that? Leo says Null means nothing, and so William is getting empty email messages with no content. That sounds like a bug, where the email app isn't seeing a message and just putting null in the body of a message that isn't there. Leo also says that Samsung may be sending the email to both your email account and your phone, and the phone is getting the null message.  

From the chatroom - and

Watch Faith from Anaheim, CA Comments

Faith has an HP computer with Windows 10 and she's getting a lot of popups and ads. Is there a company she can take the computer to handle this problem? Leo says to check out Nerds on Site. But what's likely going on is that there's probably an extension installed in her browser and it's causing all those popups. It's very common. It may also be some software that Faith accidentally installed that's causing it. Fortunately, those are relatively easy to remove.

Watch Larry from St. Paul, MN Comments

Larry has a laptop running Windows 7, and he's running out of hard drive space. So he's emptied a lot of unneeded stuff and backed up the rest to free up space. But what is taking up all that room? But he has nearly 100GB of temporary files. Can he delete them? Leo says absolutely. You don't need those. Type Windows Key and then "Disc Cleanup." Select clean temp system files. And it'll get rid of them. Also get rid of cache files. Most of the time, programs should delete the temp files when no longer needed. But a lot of them don't.  So get into the habit of running the disc cleanup from time to time to clear up space. Leo also recommends trying WINDIRSTAT. It'll give you a color-coded graphic view of what's eating up your hard drive space. It'll give you a good sense of what's on your hard drive.