Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ed from United Kingdom Comments

Ed is having a weird experience when he types in an email address and gets "invalid email address" after just a few characters. But if he pastes in the email, it's fine. Leo says that there's code in an email form that is constantly checking for legitimate emails. It should do it after you type it in, but it's doing it on each letter, and that's clearly a bug. But if you keep typing, it should just nag you until you're gone inputting the email address. So it's either a bug or just plain bad form design.

Watch Mike from Burnsville, MN Comments

Mike is going to be in the Philippines and will have to quarantine for a week. How can he watch Netflix and other streaming? Leo says to use a VPN. Virtual Private Networks will mask your location and bypass any geographic restrictions. Most will let you choose a location for your server so that it makes you appear to be in the proper country. Leo recommends ExpressVPN. It works quite well with overseas streaming restrictions. Leo also recommends a travel router like the Tiny Hardware Firewall, which comes with its own VPN. HotspotVPN. And it comes with the added security of a hardware firewall. They also make a travel wifi router for about $50.

Watch Ed from Aliso Viejo, CA Comments

Ed wants to know if his ISP keeps his email. Leo says it does if he's using IMAP. So if you are using Outlook and you're using IMAP, it will download a copy of the email and keep a copy on the server. And they have to for several years by law. POP3, by contrast, downloads the mail to your computer and deletes it from its server space.  Leo really isn't a fan of keeping your ISP as your main email service. He uses a third-party payment service called FastMail. That way, he can change ISPs at any time, and it doesn't affect his email at all. And it's not that expensive either.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Carlos from Whittier, CA Comments

Carlos is an old Fortran programmer who has reinvented himself as a computer science professor in his retirement years. He's got a Google Pixel 4 mobile phone and he's had terrible customer support on his swelling battery. Leo says the proper response is to replace it because it's a fire hazard. That Google isn't doing that is extremely disappointing. Carlos finally got an RMA return and they will replace it with a refurbished unit. But it took several weeks via email to get them to do the right thing. Is Google having issues with batteries? Leo says no more than other phone manufacturers, but it is a known problem. All Lithium-Ion batteries have the potential to do this if the chemistry goes bad in an old battery. The issue is, how the company responds. This may be a good reason to buy your phones from a store - that way you have someplace to take it to get it fixed or replaced.

Watch Eric from Yorba Linda, CA Comments

Eric wants to know what can happen to his iPhone if he's on an unsecured wifi network, like a local hotspot? He transferred his passwords from one phone to another. Leo says that browsers now are checking a database of breaches, and they can let you know what websites have been compromised. So it's unlikely your passwords werre compromised. But the website you visit could have been, and therefore your passwords may be vulnerable. To verify, check out You can check your email, mobile phone number, or even your passwords. That's what Leo recommends using a password manager like Last Pass. You let it generate your passwords and they are completely secure.

Watch Scott from Arcadia, CA Comments

Scott installed a Windows update and when he logged in, it shows his cell phone. He's now concerned that he won't be able to sign on correctly. Leo says that Microsoft is moving towards a passwordless world because we all hate them. So they are adding an authenticator to your login so that they will send your phone a code, and you input it. Then you're logged in - no password, and very secure. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Greg from Ontario, CAN Comments

Greg went blind recently, and he's trying to make his mobile phone more accessible. His in-call volume has gotten really low, and he can't adjust it back up. Leo says there may be something from an update that has changed the internal settings. If your screen reader can pick it up, go into the sound settings and adjust it. It may also be a feature called "Adapt Sound." Look there and see if it's changed your sound. Also turn off Dolby. You can also try turning off Bluetooth. It may think you're using a Bluetooth handset. It could also be the speaker for your ears has broken. Try using headphones and see if the volume is normal.

Watch Mike from On the Road, NC Comments

Mike wants to get his wife a stand-alone camera. Is that better than the camera on her phone? Leo says that they can be, but modern smartphones are very good. The difference is that most camera apps make all the decisions. The mobile phone camera is an excellent tool if you want a simple way to snap a picture. And the camera on the Samsung S21 is as good as the camera on the iPhone 13. 

Watch Daniel from Riverside, CA Comments

Daniel wants to know if he can connect an HDMI cable to his Motorola Moto G Play mobile phone and connect it to a TV. Leo says that if Motorola sells a USB-C video cable, buy that. But you have to determine if your USB-C port has a video channel on the port. Make sure it isn't a Thunderbolt cable. They are very easily confused. It'll need to be a USB-C (display port) to HDMI cable as well. You should be able to get one at MonoPrice for under $10. But make sure your Moto G3 supports video out the cable.

Watch Fred from Frazier Park, CA Comments

Fred wants to know about uninterruptable power supplies (UPC). Leo says that they are in essence, a huge battery that you plug into, which is then plugged into your power plug. If the electricity goes out, the battery takes over. APC is the best for this.