Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Allison from Mission Viejo, CA Comments

Allison's HP desktop computer turns off all by itself. Now it won't turn on. Leo says to check the easy things first. Is it plugged in? Make sure the power cable hasn't come loose from the power supply. If all that is plugged in, chances are the power supply has died, preventing the power from getting to the motherboard. It's an easy fix, but it may require a proprietary power supply from HP. Even then, it shouldn't cost more than $100 to replace! 

Watch Ken from Chicago, IL Comments

Ken is thinking about using Google Voice, but he's concerned about privacy. Leo says that Google Voice adds a layer of privacy, as it gives a separate phone number and he can then reroute all calls from that number, to the personal number. And it also has voicemail and transcription of any messages left. It's a very good choice for privacy. And don't worry, Google can't listen in on calls. Another option is MySudo. It's an app that creates a phantom phone number that he can use.  But expect a lot of robocalls. 

Watch David from Tulare, CA Comments

David would like to be able to record calls. How can he do that? Leo says it depends on the state. Some are two-party states, which both sides must agree. So he may have to inform the person he is about to record the call. Some states are one-party states, meaning he doesn't have to warn them. Leo says there are several apps that do it, including CallRecorder. Scott uses REV 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Alac from Irvine, CA Comments

Alac has a Samsung Galaxy S10, and when he tries to use maps, it drops the data connection. But only in cellular, not on wifi. Leo says that location data is done in three different ways ... GPS, WiFi triangulation, and cellular triangulation. It's possible the settings in the phone have it looking for a wifi connection due to wifi calling. Turn that option off, and see if it works. Also, look to see if those apps have "allow cellular data" enabled. It'll be in the app settings.

Watch Jim from Glendale, CA Comments

Jim has a Sony Bravia 4K TV. But he keeps having issues streaming his Apple TV.  Leo says that Apple TV can stream up to 30MBps, and that's a lot to cover through WiFi. Leo recommends hardwiring it. That will avoid any congestion. Or pick up a WiFi 6 router. That could make the signal more prolific. If talking about the Apple TV+ software on his Sony Bravia, Leo recommends trying the Apple TV hardware instead. Apps on a Smart TV aren't all that great and are rarely updated. And talk is, that the Apple TV+ app isn't that well-written. So going with the Apple TV hardware will probably improve the streaming experience.

Watch Ron from Redondo Beach, CA Comments

Jim's 93-year-old mother has trouble using a computer or a modern smartphone, so she can't keep in touch all that well. He's heard about the GrandPad, a tablet with large buttons that she could use. Leo says that Grand Pad seems OK, but he's not thrilled with the monthly fee. But since they have a one-month return policy, it may be worth a shot. Leo also recommends the Facebook Portal. It has a speaker and a large screen. He can make calls, look at pictures that are rotated, and it'll keep her in touch with family. There's also the Amazon Echo Show. Another option would be to get an iPad and customize it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Gloria from Homosassa, Florida Comments

Gloria has an AOL email account that she has had for years. But she can't remember her password and now she can't get her email. Leo says that since AOL was sold, they have been transitioning everyone, which can require her to relog in. Leo says she can go into AOL.com and reset her password. Use the "I Forgot" feature. It will then prompt her to reset the password or recover it. They may require a recovery phone number so they can text message her a code. Here's a technote how to reset the password. If she can recover the account, then there's nothing that can be done. If that's the case, then it's time to start over. And Gmail is a better option.

Watch Jeff from Pasadea, CA Comments

Jeff has a bunch of domain names and websites, but the person who set them up has disappeared. Now he has to renew the domains, and he can't. Leo says that what is likely happened is that the guy who set up the websites, listed himself as the point of contact. And with domain hijacking, registrars are reluctant to transfer them, no matter how legitimate the story is.  The only thing he can do is hope that the registrar gives in and changes the point of contact to him. He can "scrape the website" to get all the content and then rebuild it with a new domain name. There are apps that will download a website for offline use. But he won't get the code. Just google Website Downloader. SiteSucker is one that Leo has used. There's also SiteFetcher. 

The other option is to put a watch on the domain, and once the domain is officially expired, he can get it back. Depending on how long ago the domain was renewed, it may take up to a year. Since it's WordPress though, change the password, and then go into the site settings and forward the blog to a new address. That can be done right away. 

Watch Bill from Whitchita, TX Comments

Bill keeps getting a ton of spam. If he clicks on unsubscribe, will that end it? Leo says not likely. More likely it'll just confirm he's a real person. He can use the spam filter in the email, but often a false positive will mean he can lose an email he actually wants. The best way to do it is to check and see if the service offers antispam at the server level. That way he will never see it. So check with the ISP.  Leo used to use Gmail, which has some really good spam filters. So that's an option. Can I block the sender? Leo says he can, but that email address is likely "spoofed." They'll just change it to another from a list and keep sending spam. It's then like playing a game of WhackaMole.