Francis is getting an error that his graphics hardware is unsupported for the Sketchup program he uses. Leo says that almost all computers have onboard graphics on the motherboard unless users install their own separate graphics card. But even then, it should still let him use the program. It could be looking for a Discreet graphics driver. Or it could be that Francis's computer is too old for the program now. He could also try going into the settings and turning off graphics support. Sketchup requires a 3D Open GL graphics card with 8GB of RAM. Run the Sketchup Checkup here, to see if the computer has the right graphics card. If he can't use Sketchup pro, the free web version may be enough.