Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Robert from Beaumont, CA Comments

Robert is having issues with his FitBit reading correctly. He hears that it may be due to his tattoos. Is that true? Leo says it is a known problem with people who have tattoos on their wrists. Tattoos can cause the red light used to read your blood flow and heart rate to be inaccurate. There's a ring, called the Aura, or the Motiv, that can not only do the same but also track your sleep. Not cheap at around $200, but it's an option.

Watch Carl from Tustin, CA Comments

Carl recently updated to Windows 21H11, and it killed his sound. Leo says that there is a known issue with sound problems on the latest Windows update. If you delete the sound driver, reboot the machine, then reinstall the driver, that may solve the problem. Here's a link on HowtoFixWindows.com that could solve it. It has about 20 things to try. There's also a Microsoft tech note that you can try here. It may also be due to your hardware driver being out of date, and you need to wait for a new driver. And the solution may be to get a cheap sound card and install it.

Watch Robert from Kennebunk, ME Comments

Robert has a 2015 Ford Edge and he's having issues syncing a new copy of his contacts on his phone to Ford Sync. Leo says that it should automatically. What you can do is go to Settings, phone settings, download, then download now. Check your manual as well, but sometimes the Android phones can become incompatible. So it may be that Android has broken the connectivity. You can also check with Ford for an update.

Watch Anne from Laguna Woods, CA Comments

Anne has a large collection of Blu-ray discs that she'd like to watch on her MacBook. How can she do that? Leo says that the Mac doesn't support the copy protection scheme that blu-ray uses. What you can try though, is VLCMedia Client. You'll need to install a library called LibBluRay. It'll help you get beyond the copy protection barrier. You can install a program called MakeMKV after VLC. It'll decrypt the blu-ray. Also check out this iMore article. You'll also need a blu-ray drive. The best one for macs can be found here.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Nathan from San Francisco, CA Comments

Nathan was online and got a popup that his system got compromised and locked up. It then had an 800 number to call from Microsoft. Leo says it wasn't from Microsoft; it was a scam that Nathan got sucked into. Fortunately, he put two and two together and called American Express, who verified it was a scam. Never call the number on the screen that pops up!

But how did the hackers get a popup on his browser? Leo says that they likely compromised the website he visited. But now, his computer is probably infected. The best thing to do at this point is to backup your data, then format the hard drive and reinstall Windows from a known good source. But since Nathan also gave them his AmexCard number, he will have to cancel that as well. But he can also reverse the charge.

Watch Chris from Gig Harbor, WA Comments

Chris wants to know if Starlink is good for a boat. Leo says that they want you to stay on land with it. But there may be plans in the future, according to The Verge. Wild Blue's Exceed is supposed to be better, but you're moving around with a boat, which means constantly realigning the satellite signal. So the problem is likely going to be the same. Since Chris is mostly in a sound with his boat, cellular may be a better option.

From the chatroom - Check out here and here.

Watch Scott from Orange County, CA Comments

Scott's wife is a TV news anchor who recorded her broadcasts on DVR. How can they back those up? Leo says it depends on the DVR, and sadly it isn't a matter of taking the hard drive out and connecting it to your PC. Every DVR manufacturer has put encryption on the hard drive because of copyright. TIVO has something called TIVO to Go, which makes it easier. But a more proprietary DVR like AT&T UVerse may be near impossible save for one option: the analog hole. You can put a computer with a video capture card between the TV and the DVR using the analog component cables. Here's how. And Hauppauge makes some of the best capture cards.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Richard from Tampa, FL Comments

Richard will be buying a new TV and sound system soon and wants to know what to get. Leo says to determine the size; you want bigger than you think. These days, 70" or more is better for movies. And if you can darken the room, then an OLED is ideal. But if the room has brighter ambient light, then an LCD screen is going to be best. So, it depends on the room you put it in. As for sound, a soundbar will work really well, but you want to get a subwoofer. But if you want to take it to the next level, an audio-video receiver with Dolby 5.1 or even 7.1 sound, with speakers and subwoofers, would be great. Make sure it has a center channel speaker though, for dialogue. And surround speakers. The Atmos at Home systems are great because they bounce the sound off the ceiling and make it really immersive. But a 5.1 system is fine. And you can get it all in what's called a "Home Theater in a Box." 

Watch Gabriel from Lake Elsinore, CA Comments

Gabe is having trouble logging into YouTube using Steam's Overlay browser. He gets a browser not secure warning. But if he uses a different Gmail account, he can get in. Leo suspects that the Browser is using a format that YouTube no longer supports.  It turns out that YouTube has made a change that doesn't support the Overlay Browser. Here's a Steam note on it, and another here. There's a Google technote here as well. But what it comes down to is that YouTube doesn't trust the Steam browser and, as such, made the change on purpose due to security concerns.

Watch Roz from North Hollywood, CA Comments

Roz is having issues with her internet service. She uses DSL Extreme through AT&T, and the service has been down for two months. Leo says that DSL is reliant on the phone lines put in by the phone company decades ago. AT&T claims the internet lines are down, but Leo says they use the same phone lines as the phone service. So that's nonsense. What's more likely is that AT&T doesn't want to support DSL Extreme or any other low-cost third-party internet provider anymore. They'd rather you use their service.  A good way to test that is to ask AT&T if you switch to their service would it work? If they say yes, then you know. It may be time to move to another provider. And it may cost you more. But it'll be faster. Check out DSLReports for which service offers the best deal.

Another thing to do is complain to the FCC about it.