Storm's Windows 10 machine is being forced to upgrade to Windows 10 2004, but it fails every time and reverts to version 1909. She can't do anything because of it. Leo says that sometimes a Windows update gets stuck and you can't get past it. Check out this article on how to fix a stuck update. She can also try deleting all the updates and hotfixes and then try and run the update again.
But the issue seems likely to be that Storm's computer is too old, at over 10 years old, and it sounds like it's time to get a new computer. Then she can install Linux on this old machine and have some real fun. Leo recommends XUbuntu. Great for old, slow machines. There's also Tiny Linux and SmallDog Linux.
Another problem could be that the power supply has gone bad. Replace it and try again.