Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Francis from Norwalk, CA Comments

Francis' family all have different smartphones, and they are having a hard time with calls and text messages, no matter what phones they are using. They are all updated phones, all on T-Mobile, and they don't really know what to do. Leo says that the issue is likely cellphone towers and coverage in her area. Maybe a few towers are down for maintenance? Or were the towers shut down when T-Mobile merged with Sprint? Since that's when the problem started, it's likely the merger is a main culprit. It may also be time to change carriers. The good news is that you can change carriers and try it out, and modern cellphones can switch from carrier to carrier. So you wouldn't have to buy new phones.

What you can also do is tell TMobile you need a FemtoCell for your home, or you'll leave the carrier. It will then route your phone activity through your internet connection. But if WiFi calling isn't working, then that's not going to help.

Watch Jim from Winnetka, CA Comments

Jim is hard of hearing and would like to know if there's an app or something that will enable him to boost his hearing aids or use bone-conducting headphones to hear. Leo says that there are in the iPhone. The iPhone will route sound to your hearing aids if they are modern. But if you want to use bone-conducting headphones, then you'll end up with some lag via Bluetooth. There's no lag with hearing aids because they use RF Radio technology and not Bluetooth. But if you need Bluetooth, then there are various wireless microphones that can do what Jim needs. The Sabine Tech Smartmic Lavalier may work. But they are designed to connect to a phone, not to use with headphones. Avantree is a transmitter that will connect to your TV or other devices and then connect to bone-conducting headphones via APTX, a high res Bluetooth profile. That could work. There's also the GIVEET Bluetooth 5 Transmitter.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Skylar from Cooper City, FL Comments

Skylar is doing a scanning project with thousands of photos to digitize them for the family. Leo says that the Epson Fast Foto wireless scanner is ideal for it. It has a sheet feeder that can feed each photograph into the scanner and digitize them quickly. It also has software for color correcting. But it's not cheap. But you pay for the speed. Or you can use an easel and a DSLR and shoot them that way. What resolution should he scan at? Chris Marquardt says 300 DPI is good for most photos unless you plan on blowing up the image, then 1200.

Watch Carmen from Victorville, CA Comments

Carmen is concerned that Verizon sold its AOL service. How will that affect her, and could she take her AOL email to another provider? Leo says that rather than tying herself to an ISP email provider, use Gmail or a separate provider. Gmail is free, and you can transfer your email over to it, even forward your AOL service. Leo likes to use FastMail, a paid service that has all those features and more. 

The best thing to do is to buy your own domain and then use that email address with a third-party provider like Gmail. Then, if you want to change the service, you can and not have to change your email address ever again.

So set up a new account, and then have your AOL mail forwarded to it. Then make a gradual transition by asking people to start using a new address in the footer of your emails. Google how to forward your email to Gmail, and you'll get step-by-step instructions.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch David from Los Angeles, CA Comments

David had to buy a new computer. He put dropbox on it, but now it's "barking" at him to buy more space. So he deleted some files, but dropbox also deleted them from his computer! What? Leo says that Dropbox really isn't a backup solution. It's a file syncing solution. That's why you only get 2GB for free. The reason why they delete it from the computer is that DropBox works through Sync, so it can match the files you have on dropbox and the computer. You can go into the Dropbox settings and turn off sync for folders you won't want so that it won't delete them. And if you realize it's deleted something, you have 30 days to undelete them and get them back. Also, look at the backups tab and smart sync tab to ensure it's not syncing anything you won't want to lose. 

But it's also important to have a 3-2-1 backup strategy. Three versions, two different formats, one off-site. Or two off-site. Use Google Drive, for instance. You get 15GB free there.

Watch Vick from Vista, CA Comments

Vick is concerned with network security, especially with ransomware. Leo says it's important to adopt a layered approach to online security, especially with employees. Train your employees to be able to identify so-called Phishing attacks and malware. Be aware of spear-phishing attacks, especially when working from home via VPN. Password management is important, too, with rotating passwords. Have good offline backups, so if your network is compromised, you can get back up and running. It's a complicated full-time job, but it's worth hiring someone to do it.

Watch Dana from Mission Viejo, CA Comments

Dana recently bought a new Dell computer, but he needs an office program suite. Leo recommends Libre Office. Leo says it's an excellent, open-source office suite, and it will save in Microsoft Office format files. An excellent option. And it's perfectly safe to download and install. It also has all the capabilities of Microsoft Office as well, and you don't have to renew it. It's free.

There is also a free online version of Microsoft Office: it's a web version. All you need is a Microsoft account. It's at

Watch Harry from Fallbrook, CA Comments

Harry wants to know if his smartphone can be hacked and would he know if it was? Leo says yes, and no. Smartphone operating systems are very sophisticated, but Android is more open source and, as such, could be more vulnerable. If anything, your smartphone knows where you are at all times, and as such, so does your phone company. And police can get that data by a simple request.

But unless you're a celebrity, a politician, or a member of a "three-letter agency," it's extremely unlikely you'll get hacked. Just don't download suspicious apps from questionable sources.