Why Doesn't My Universal Remote Work With My Roku?

Episode 1799 (14:39)

Jim from Big Bear, CA
Roku

Jim noticed that the volume control on his remote no longer works with Roku, and he's discovered this is a known issue with Roku after a recent update. And it's even worse now after Roku tried to fix it. Leo suspects that Roku may have removed Jim's universal remote from its working database, and as such, only the most basic functions will work, and apparently volume isn't one of them.