Sam's computer was recently stolen with a screenplay that he had been working on. He had a backup on his email, but he can't get into his email. He logs in, but he gets an incorrect password error. Leo says that the people who stole Sam's computer may have reset his Gmail password. Leo says to check out the Gmail Recovery page to take steps to get your email account back under your control. Outside of that, unfortunately, there's no way to get anyone at Google to help you as there is no support personnel dedicated to that. You could try posting something on the Gmail support forum.