Jamie has an issue that it takes forever to download an image that someone sends to her via text. Like days. Leo says that points to a problem with her cellphone carrier. The gateway between multiple carriers may be down or in need of repair. For Jamie's Samsung, it's Samsung messages. Try using Google Messages and see if it gets better. You can change it in your message settings. Since her carrier is Sprint, it could also be that there's an issue since TMobile recently purchased them. So there's a lot of factors that you have to check on.