Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Jan from Yucaipa, CA Comments

Jan has an old HP desktop running Windows 98 and has a working floppy drive. She can't connect it to the internet because a browser doesn't support it. So she'd like to donate it. Before that though, she wants to get her images off it. How can she do that and put it back on her newer Windows 7 computer? Leo says Jan should be able to plug a USB Thumbdrive so you can. But really, old versions of Windows 98 didn't, so that could be Jan's main problem. You can download a third-party USB driver that will handle it.  There is a program called Laplink, which would allow you to connect both computers, but the current cables are USB or ethernet. So really, you have only the floppy disk, and at 1.44 MB per disk, that could take a while. You'd also need to get a USB floppy drive for your newer computer to read it. 

You can get a serial port to USB adapter. 

But probably the best option would be to take the hard drive out of that old computer and then get a Newertek USB Universal Drive adapter. Connect it, and then plug it into the new Windows 7 computer. Your Windows 7 computer will then read it as an external drive, and then it's a simple drag and drop. 

Watch George from Bayonette Point, GA Comments

George has an Epson printer, but he tried to update the firmware, and now Windows won't recognize it. Leo says you can access the recovery mode by hooking the printer up to your computer via USB. But it may require repair by Epson. Contact Epson and see if they can help you. From the chatroom, there's a discussion on REDDIT about how a recent firmware update can brick your Epson Printer. Read it here. You can also try this.

George also wants to replace his TV with a nice 65" model. But he doesn't need the latest and greatest. Leo recommends a 65" TCL. It's 4k and has Roku built-in. It's about $650. You can also look at Samsung and LG. Try and get Full Array Local Dimming (FALD), if you can. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ron from Orange, CA Comments

Ron wants to know what happened to using LastPass on all his devices? Leo says that LastPass decided to limit the free tier to just one computer for free. If you want to add it to multiple devices, there's a paid tier of $3 a month for that. If you still want a free one, Leo recommends BitWarden. OnePassword. And it's pretty easy to export it. Ron's problem though is that his master password stopped working, and now he's locked out of LastPass. So he can't do anything, and he can't get ahold of anyone at LastPass. 

Watch Gary from Redondo Beach, CA Comments

Gary bought a refurbished laptop, and it stopped working after the 90-day warranty. So he's having to get a new one. Leo says that the new MacBook Air is probably Gary's best option: very reliable, or get a Chromebook.

Watch Peter from Brooklyn, NY Comments

Peter bought an M1 Mac, but he's having an issue with it. He tried to update from Apple, but it won't update, and now he can't recreate his account after reinstalling macOS.  Leo says that many people are having this issue, and the fix requires a device firmware update, or DFU, that requires a second Mac, which isn't very helpful. Here's now - https://9to5mac.com/2020/12/31/how-to-restore-m1-macs-reinstall-macos/. This is all due to Apple deciding to make the Mac so super secure that it's unfixable by someone at home.  Leo says that since Peter is still under warranty, he should take it into the Apple Store and have them fix it. It's on them.

Watch Karen from Los Angeles, CA Comments

Karen got a Lenovo Yoga laptop. How does she back up her computer? Leo says that there's a utility on the machine that will enable her to make an image backup. Windows Key. Type Backup. At the very bottom, go to backup and restore for Windows and then create a system image. Then you can make an image of it to an external USB drive. Leo says to make two images. One a virgin system image, and the second after you've made it just the way you want it. Then back it up periodically to keep it up to date.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Gary from Buffalo, NY Comments

Gary has two internet services, T-Mobile and Spectrum. One is for work. He wants to be able to hook them up, so if one goes down, the other picks up. But there's a lag when he uses Zoom. Leo says you can do it with Speedify. It's a VPN that does what's called "failover." But it causes that latency because it goes through different servers. Leo does it with his Ubiquity router Edge Router X and two WAN ports. There's zero latency. TPLink also does that, and they make good stuff.