Lucy is having issues hearing the audio on her TV. Leo says there may be a problem with the audio processor. It's likely not worth repairing, but he says that doesn't mean the TV is unusable. Get a new soundbar. She can get them for under $200. Leo recommends Vizio! The speakers in a TV are really meant to be an afterthought. That's why they're not very good. So getting a soundbar is a good option. If she buys it and it doesn't work, she can just return it. Then it's time to look for a new TV.