Heather calls in to talk about a client who got bit by a browser hijack. Leo says the first thing to do is get him off Windows, where he's most vulnerable. If that's not an option, get him to run as a standard or limited user and not an administrator. The browser hijack and malware can't install themselves as a standard user.
Why does her client keep getting hit over and over? Leo says it's because of his behavior. They keep repeating the same behavior that causes them to get hit. The key is to change the user behavior. That's the only way it will stop.