What Can I Do If My ISP Doesn't Show Up to Install?

Episode 1772 (11:33)

Steve from Los Angeles, CA

Steve ordered internet service to his house and he had to sue them in small claims court because they didn't show up to install it. He won a judgment of $600 plus court costs thanks to a California state law that provides for such relief. Leo says that it's likely the technician had a choice to either fix a complicated install and stand up the next guy, or stop the install and move on. Either way, a customer gets left in the lurch. But not showing up at all is bad customer service, and $600 is about right for a wasted afternoon. Leo also says that customer service is the most expensive thing that companies have to maintain. Oftentimes, it suffers because it's also the first thing that gets cut.