Why Can't I Use My TracFone?

Episode 1762 (1:47:53)

Judith from Santa Monica, CA
Tracfone

Judith got a Tracfone and can't get it to activate. It says that it has no minutes, even though her brother paid for unlimited minutes that auto refills every month. what can she do? If her brother can log into his account online, he should be able to see the status of the phone and maybe even activate it directly.  That's how Tracfone saves money, by offering all support on the web, and most of it is self-help.

Can she use an old iPhone 4? Leo says maybe. She can take the SIM card out of the Tracfone and put it in the phone and try that way.