What Happened to My Windows Profile?

Episode 1762 (1:29:00)

Patrick from Gulf, CAN
Windows

Patrick lives in a retirement community and has been dubbed the community's tech guy. He recently discovered a problem with one neighbor, where her email account disappeared from Thunderbird, and another is missing recent files. Leo says it sounds like the user is logging into another Windows 10 account, and not her original one. He found the files but discovered that they had been moved into another library. What could cause that? Leo says an update in 2018 did something similar by deleting the profile. The fix was to recreate the profile and then copy the old documents and settings from the old profile to the new one. So chances are, the profile has been corrupted. Look on Microsoft's support website for "how to fix an older profile." Check out this technote as well - https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9

What about missing Chrome bookmarks? Leo says to search for %localappdata%. That should bring up their data. https://www.techjunkie.com/where-are-google-chrome-bookmarks-stored/