Helen uses Quicken to manage her expenses, but now she can't log in. It just crashes. Leo says that older versions of Quicken have been left by the wayside and it may be time to upgrade.
But if she needs more than simple receipt tracking, Leo suggests looking at QuickBooks. Leo uses the online version. It's run by Intuit, which created Quicken, but sold it. So Leo recommends going with the original QuickBooks. It starts at about $7.50 a month. And she can run it from her browser. A much better choice.
She could also reinstall Quicken. Back up data first.