George has an old HP laptop running Windows 7. He recently ran a restore, and it didn't work. He's tried several times. Now, when he loads Windows, the admin account comes up as "locked." Leo says to try restoring using Windows 7 natively, not the HP software. In fact, get the Windows Media Creation Tool and upgrade to Windows 10. Then install it over Windows 7. This should authenticate and fix whatever is wrong. He can then redownload the drivers specific to the laptop model.