Joe is having trouble using Authy to log into his social media accounts. Authy is an authenticator that will give you a secure way to log into websites.
Joe also had to get a new phone after dropping his old iPhone into a pool. He took out the SIM, but now, the Authy issue has cropped up. Leo says the only way to fix it is to log into Authy, download the codes to your phone, and then try again. If that doesn't work, select "I don't have my authenticator," and they will email it to you. Then try to use it again.
You can also try turning on 2 Factor Authentication.