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Episode 1744 November 8, 2020

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch John from California Comments

John calls in to talk about how you can get a USB to PS2 adapter for your old keyboard and computer if yours doesn't have a USB port. Leo says that if you are still using a computer that doesn't support USB keyboards, this is a good way to do so. However most, if not all, computers support USB in some form and way.

Watch Richard from Maple Ridge, Canada Comments

Richard's old 2008 Mac will knock other devices off the network when he downloads something with it. Leo says to make sure each device has its own IP address.

Watch Mark from Redondo Beach, CA Comments

Richard is a photographer and is looking at a Dell XPS Special Edition laptop to replace his old machine. He is concerned with heat and throttling since it's an i9 machine. Leo says that many people think multiple core machines like the i9 will be faster. That is often not the case. In fact, multiple cores can slow a machine down if the software isn't designed to use them. But apps like Photoshop are designed to benefit from it. Just get as much RAM as you can afford, especially when using large images. The Dell XPS is a nice laptop though!

Watch Kevin from Mizzoula, MT Comments

Kevin wants to know if RemotePC (a sponsor of The Tech Guy radio show) works with maintaining his mother's mobile device? It's a Samsung Galaxy 5. Leo says that RemotePC wouldn't work from PC to Android. Samsung has Kies, which could possibly work, but going Android to Android is a difficult proposition.

However, the chatroom says that RemotePC can work, as would Team Viewer, and possibly AirDroid.

Adam from Ontario, Canada, also says that Team Viewer will let you remotely access another person's phone to fix it. He's done that with his mom's phone.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sam from San Diego, CA Comments

Sam is having issues with his iPhone 6 replacement battery life dying quickly. Leo says that it sounds like a bad battery. Phone batteries should have 500 complete charges. There is a "battery health" feature in iOS13 that will tell Sam how healthy his battery is. It's in the phone settings under battery life. 

Watch Mario from Lancaster, CA Comments

Mario works at a government agency that has stiff security. He uses LastPass (a sponsor of the TWiT network) on his devices and wants to know if the government can see his data or his passwords? Leo says it's possible. They may have key loggers or screen readers that can see your activity and certainly monitor your online activity. He wouldn't be surprised if they have custom certificates that allow them to snoop, even if you're using encrypted security. But LastPass probably keeps Mario's activity safe. 

But realize if you work at an agency that prevents you from bringing in your mobile phone, then it's almost certain they have enhanced monitoring and security.

Watch Adam from Ontario, Canada Comments

Adam's father isn't getting the notification sounds on his Android phone. Leo says to make sure the volume rocker is turned up for notifications. It has a separate volume control. Turn it up. Notifications on Samsung Android phones work that way. Press the volume rocker control and hold it down until the volume control settings pop up. Then modify the notification sound settings.  

Also, turning off do not disturb wouldn't work because it isn't global: just per contact. Leo says that his father must be muting the individual that he's getting messages from and therefore, he's not getting the notification sound. Swiping a message there comes up a gear and a bell, that will mute all messages from that point on, if you accidentally hit the bell. So that's likely the issue.

Adam also says that Team Viewer will let you remotely access another person's phone to fix it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Michael from Encino, CA Comments

Michael has a Samsung Galaxy S4 and is looking to upgrade. He wants a phone that isn't made in China and doesn't have a lot of junk on it. Leo says that not being made in China is the challenge, although Samsung's phones are made in South Korea. There are many good mid-range phones at the $500 level. Google's Pixel 4a is an excellent, "clean" phone with no extra stuff. But it is made in China. But at $349, you can't beat the price. 

Is there one that comes with a removable battery and a headphone jack? Leo says that narrows the options considerably. The Motorola Moto e6 has a removable battery, but it doesn't have a headphone jack in favor of a type C connector. But they are made in China. So Mike will have to figure out what requirements are more important.

Check out for more options. You'll be able to select the features you want and it will narrow down the choices.

LonDawg in the chatroom recommends the LG V5987. It's a four-year-old phone, but you may be able to find it.

Watch Richard from Grand Rapids, MI Comments

Richard is having issues with Windows XP and his password. Leo says that Microsoft has stopped supporting Windows XP, and Richard shouldn't use it online anymore. And if Richard can't use some of his programs, it's probably time to move on to new versions. Office, for instance, Leo recommends using Office365. FrontPage is dead. Money is dead. 

Leo says Richard needs to upgrade to Windows 10 if he wants to do anything moving forward and look for more updated apps for the apps he's been relying on with that old machine. The web has just moved on.

Watch John from St. Petersberg, FL Comments

John uses VOIP and has a cell phone antenna in his home to actually reach the tower. He gets dropped calls because of his location, even with a microcell.  Leo says that one option is to look at AT&T or Sprint/T-Mobile to see if the coverage where John lives is better. They may have closer towers. He recommends talking to neighbors to see how their service is. Sadly, coverage maps are of little help like this.

Also try a different phone and see if the connection is the same. It could be an antenna issue in your phone.

Watch Claire from Boston, MA Comments

Claire would like to know if there's a mechanism for her brother in law that will enable him to communicate with noises he can make. He's very limited. Leo says that Google has done a lot of work on voice recognition through its Google Assistants. But it may be very customized. Leo recommends going to the local Center for Independent Living and consult with an accessibility expert. They would know what can be done with a custom solution.

Doctor Mom says that the Amazon Echo has custom routines. But they require the activation word. Google has Action Blocks. That could help.

From the chatroom - The Brain Injury Alliance. And this might be helpful -

Also look up Project Euphonia: it's a project from Google that is working around the issue that Claire's brother in law is facing.