Why can't my phone do text to speech for my text messages?

Episode 1742 (1:10:17)

Dave from Los Angeles, CA
Verizon's Messages+

Dave has a new Samsung Galaxy 20+ Android phone. He uses Message Plus with text to speech feature with Verizon. However, he can't get it to work with the new phone. Leo says that it's on Verizon to solve the issue. It's probably a setting in the app that has to be enabled. It's possible that the feature isn't enabled for just reading text messages. Dave says it has the feature, but Verizon can't figure out what's wrong. Leo adds that Verizon's support is terrible. It uses a VOIP solution outside the country and it's terribly latent. 

From ScooterX in the Chatroom - A reset may be required. "Verizon message board says: We are not finding any feature in Message+ that would read text messages out loud, so the setting would be with the phone itself. Currently we only see steps on how to enable the feature, but no option to shut it off or toggle it off. The best thing to do is to reset the Google Text-to-speech Engine app on your phone. Here is a link to show you how to reset an app on your phone, this app will be found in System apps."

Here's a link to the Verizon Knowledge base - https://www.verizon.com/support/knowledge-base-216820/

Scooter adds - "Once TTS is enabled under "Language and input", there is an option within the Message+ app itself to check under settings, "Read incoming messages.”