Why won't my HP color printer print in color?

Episode 1724 (13:58)

Marcy from Inverness, FL
HP OfficeJet 3830

Marcy is having trouble with her HP Office Jet Color printer. It won't print in color anymore. Her test page will. But nothing else. Leo says it could be a driver issue. He recommends updating your printer drivers. In this thread, it says that if you install a different driver, it'll fix the problem. Another solution is to remove the control of your printer from Windows by setting it as the default printer. That apparently makes the problem go away. Leo says that points to maybe a Windows-based driver causing the problem