How Can I Get My Chromebook to Accept My Password?

Episode 1717 (17:00)

Mike from San Marcos, CA
Chromebook

Mike is having issues logging into his Chromebook. Leo says the first thing to try is to log in to his Google account on another computer. This will verify that Mike is using the right password. Then go back to the Chromebook and log in, careful to be sure that the caps lock isn't on. If that doesn't work, then he can always PowerWash to get back access.