Bonnie isn't happy about Microsoft closing all stores because she bought the extended "Assure Plan." Leo says that Microsoft will provide the same services through Microsoft.com, but Bonnie says it doesn't allow her to see what's going on with the computer one on one. Leo says that by deciding to not reopen all 86 stores, Microsoft is taking a loss of a half-billion dollars. Leo says to contact Microsoft directly and demand a refund. They should definitely give Bonnie one.